Feature Requests

I suggest adding a 'Recent Updates' sidebar to articles, similar to our table of contents. It would list the sections that were recently changed, and clicking on a section would automatically scroll to it. This would make it easier to find the latest information.

We'd like to be able to send alerts/announcements/breaking news to our users directly either via their dashboard or emails.

Right now, in the language toggle on the top right of the knowledge base, the available languages are all listed in English, i.e. "French" instead of "français." It would look better if the languages were listed in their own language, like they are on other sites.

A Type field that we could use to categorise our glossary items (for instance according to the part of our product the Expression pertains to) would assist our readers with understanding the structure of our product and therefore also of our Help Center articles. It could also make the glossary page more user-friendly - as well as filtering by first letter the user could filter to see all the terms of a certain Type. This new field should be optional.

Right now, if a user added a Link in the "No Results Message" users cannot click it.

our knowledge base is not public, but all uploaded files (PDF, video, etc.) are publicly accessible on the server. for each! you only need a direct link to one of the files. we ask to urgently improve this fatal inadequacy.

Turn your KB Into a KB With Community forum. Allow users to ask & answer questions, and highlight the best answers

I think this is a recent change because I don't recall this being a problem in the past. But i have noticed that currently, the URL has the article version number in it (/version/10?kb_language=en_US) This means that if any one has an article bookmarked for quick access, if we link to an article within an article, or link to an article anywhere else. Those links always have to be updated when a change is made to the article. The URL needs to be static so that it always points to the most current article. To clarify, after doing some digging. The URL with the version # is presented after clicking "view published" from the editor. With the old editor it just provided the static link for the article. Often when creating or editing an article, the person doing the work will click "view publised" check the work and then use the link to share out to others. Now that the link changes with each version, we have to go find the article from the search function and use that link. All in all, pretty confusing.

Some terms might appear quite a few times in a given article, and it might get annoying to have the definitions popping up all over the place through the whole thing, especially if there are a number of terms in the same article. It would be nice to be able to set the definition links to only appear on the first 3 to 5 instances, say.

When using Helpjuice for internal compliance documentation, these documents require a periodic review at a scheduled frequency. So let's say a computer use policy needs to be reviewed every 2 years by IT. Or a password policy every year by IT security, etc... Audits require not just documentation, but review of the content with a log of who reviewed. Instead of creating an external spreadsheet, it would be nice to assign a department ownership and set a scheduled review date. That would notify the department, and track that a review was completed (regardless if updates were made or not). It's a feature we miss as we are migrating from Confluence.