Feature Requests

This is currently available only in the regular search.

we prefer to work with static IDs instead of the SLUG urls, because we share article references in other systems and attach the references to e.g. work items. since we expose the IDs we would like to enable users to search for them too.

If users have JavaScript disabled, the search simply does nothing. I can enter a query into the search form and hit enter, but nothing happens. This can be caused by restrictive browser permissions, but also by privacy addins or ad-blockers. I think it's fine if the search only works with JavaScript, but it should at least show a warning that users should enable it.

With the ability to embed the chatbot in a product/website, it would be ideal if the user could also see the full list of categories/articles and be able to browse these as they would on the hosted knowledge base site, on top of being able to perform searches/use AI.

Like google, make it so if someone has a typo or something in the search it will offer other search suggestions.

Would love to have the ability to have an option to add if XYZ is searched, then pull up articles for ABC. For example, if someone searches for PTO you could tell the system to pull up articles for Time Off instead of having to put key words in every article.

Add context to search results and keyword highlighting to Swifty AI Search Search results context should show 2 lines of text that contain searched keyword (not the first two sentences of the article) Highlight a keyword in the article title Highlight a keyword in the article context Similar to how Google performs a search.

When I click an article from my search results, and realise it is not the one i need, I want to have the results again when i go back (using go back arrow of browser). Right now it defaults to the start window , and I would have to do a new search action.

A global search for articles/categories outside of the dashboard, from anywhere in the system.

Enable Voice search In Chatbot for easier search