Feature Requests

The "Contact Us" option and contact form do not serve our use case and, therefore, cause a poor user experience when submitting feedback. We are happy to use the "Provide article feedback here" option, but the contact form is not necessary for how we've set up our various support softwares. If we do remove the option for the contact form, the "Contact Us" link will display a 404 error, which also leads to a poor user experience. For the time being, I did create a workaround, but ultimately having the option to toggle off "Contact Us" support would be ideal.

I think where the user profile button is placed does not conform with UI/UX best practices. This is because users are used to seeing the profile button at the top right corner of most portals. When a user logs into the editor, the first thing the user checks is where their profile is with the mindset of profile edit or changing some settings, but when they don't find it, they begin searching. Others might feel the portal does not conform to what they are used to and might even want to logout.

We have a business need to export PDF documents at the beginning of each month from multiple KBs and then save/distribute them to leadership groups (i.e., print "manuals" from a specific category level). The manual retrieval process to click the hidden export icon (aria-hidden), access the URL of the exported document (either via email link or from the exported data table), save the document, then distribute/upload the documentation back to Helpjuice for access is extremely labor-intensive. Having an "auto-fetch" type feature that would export and save these documents back to a folder within a folder in the File Manager section of the same KB on the first day of each month (or other interval) would remove most the manual work from this process and allow archival document versions of the content that could be used for auditing/quality purposes.

Currently, the feedback popup shows up whenever someone selects something. I would like to be able to disable this for certain parts or elements on the website. I don't know if it could be done in CSS, but it affects a button customization that I'm trying to implement in the accordion feature where I don't want the popup to show (2nd image, totally covers up the button).

General Title of the document. Delete the author name. Table of Content. Delete de numbered list, if it is possible. Include links to the articles below. Title of each article included. Delete the author name and the published date. Justification and format of text and images. It must maintain the formatting set in the editor: The text is JUSTIFY in origin, but when you export it, it is Align left. The image is CENTERED in origin, but when you export it, it is Align left. The list is a BULLETED LIST in origin, but when you export it, it becames a Numbered one.

Different language versions must always be deleted when the original english version of an article is deleted. The url is the same and if anyone retains that URL and clicks it the non-English version appears even though it should be archived or deleted.

I would request the indent feature that would allow the text to be aligned/justified to the left/middle/right. Even better would be to have the full editor feature. Is that possible?

Currently, it is only possible to set a single icon for all articles in a category, and it’s a pretty problematic process via CSS. Ideally, there should be a predefined list of icons to choose from, similar to how icons are handled for categories. Individual icons should also be possible for each article, and there should also be an upload form to add your own icon.

We would like the ability to customize the Contact Us information that appears at the bottom of the Swifty AI search. Right now we are unable to and the link just takes the customer back to main search screen. This is not a good experience for customers and can be confusing and frustrating.

Our tech support team would like to request that all support requests include a screenshot of the reported issue. There doesn't seem to be a way to do this in the Helpjuice Contact Us page.