Feature Requests

When a user opens an accordion, this should be tracked so we can see which accordions are clicked the most. This would enable us to address issues that may exist in the product. For example, I have a sort-of Frequently Asked Questions page. If one or two FAQs get opened a lot more than the others, it indicates that I should either create a dedicated page, or feed this data back to our Product/UX team so they can improve the product.

Similar to the Accordion Metrics request ( https://helpjuice.canny.io/feature-requests/p/accordion-metrics ), if a user taps/clicks on a ToC element, it would be very useful to know this.

Show which users gave a "like" or "dislike" on an article It would be very helpful if admins could see the identity (name/email) of the users who rated an article as helpful or not helpful, instead of only seeing the aggregate count. This would let us follow up directly with users who marked content as unhelpful and better understand feedback trends.

The current analytics provide only very basic information. We need deeper insights into who is using the Help Center and how different user groups interact with it. The goal is to understand the audience more accurately, including where users come from (for example, region, or role) and what information they are searching for. This would allow us to identify the specific needs of each audience segment, detect documentation gaps, and prioritize improvements based on real usage. These insights would enable data-driven decisions and ensure that documentation evolves according to the actual needs of its users.

Option to export data from Swifty AI Analytics

In principle, we should be able to see who has read or who has not read an article, so that we can take action. Those who have not read may lose important information and we have no control over this right now, except at the level of numbers (how many, not who).

Good day all. Would it be possible to customize reports in Analytics, or at least get list of articles published by group, by category, by user and also with total views, reads or searches? It would be very helpful. Thank you!

We would like data regarding published articles (by folder, author, published date range), unpublished articles that are in review (showing reviewers), views by article and views by folder (with date range options). All this can be in a grid format that is sortable, then can be exported for our own analysis. Just give us the data, please. Your analytics pages are not nearly detailed enough. Thanks.

There is some good info in here, but it's a manual process to sift through the search history and discover trends. For example, there are 235 searches that were conducted for all time, and it would be helpful if we could export this data to a spreadsheet and use ChatGPT to give us the top 5 most requested search terms or something.

Right now, all we are able to see under [Analytics > Categories] are the subcategories, and not the parent. We would like to see analytics for everything under a parent category.