Changelog
Follow up on the latest improvements and updates.
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Helpjuice 5.0: The Auto-Updating Knowledge Base - February 24, 2025
Major Features
Article Experts: Tap a colleague -> They braindump -> Our AI Writes the perfect article
Knowledge walks out the door when experts leave. We fixed that. Your team can respond with voice/video/text, and we'll turn their expertise into structured knowledge base articles.
- Request KB articles directly from subject matter experts
- Support for multimedia responses (voice, video, and text)
- AI transformation of expert responses into structured KB articles
- No technical writer needed - the system handles formatting and organization
Turn Any Content Into a KB Article in 8 Seconds
You get valuable content in emails, team chats, and support tickets. It all dies in their respective apps. Now it doesn't. Select text, click a button, and our AI creates a properly categorized article.
- 8-second transformation of any text into properly formatted KB articles
- Support for emails, team chats, and support tickets as content sources
- AI categorization that automatically places content in the right sections
- Content matching your team's writing style for consistency
Analytics That Help Build Your KB
83% of contact form submissions contain information missing from knowledge bases. We turn these submissions into article requests you can answer once, benefit from forever.
- Automatic conversion of contact form submissions into article requests
- System for tracking and addressing knowledge gaps identified by customers
- One-click response mechanism for creating articles from customer questions
Auto-Updating Knowledge Base (better Zendesk/FreshDesk/Salesforce/intercom Integration)
Support agents answer the same questions repeatedly. Insanity. Our system monitors tickets, identifies missing KB content, and creates drafts that actually sound like you wrote them.
- Automatic monitoring of support tickets for KB-worthy content
- AI-powered draft creation from support conversations
- Intelligent identification of frequently asked questions
- Writing style matching to ensure consistent voice throughout the knowledge base
Just Type "//" and Knowledge Appears Instantly
Context switching kills productivity. We've eliminated it. Type "//" in any text field, search your KB, insert content - all without leaving your workflow.
- Chrome extension for accessing KB content from any application
- "//" shortcut command for instant knowledge search
- Inline content insertion without switching applications
- Reduced context switching for knowledge workers
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Product Updates - Released October 31, 2024
- Internal-only File Upload System:Implemented secure file handling system limited to logged-in users only for enhanced confidentiality.
- Enhanced Login Security System:Added intelligent account protection with 6-hour lockout after 5 failed attempts and email unlock option.
- Mass Publishing System Overhaul:Implemented unlimited article publishing capability with new batch processing.
- Knowledge Base Performance Boost:30% faster loading speeds across all knowledge bases.
- Fixed JavaScript-accessible Article 404 Errors
- Enhanced Link Security Compatibility
- Updated link system to work seamlessly with all KB security settings.
- Improved Authentication Cookie Management
- Updated Collaborator Role Permissions
- Enhanced Usage Metrics Accuracy
- Search Infrastructure Rebuild
- Enhanced Backup & Restore System
- Streamlined Frontend Experience
- Optimized all frontend pages for better performance.
- Improved version switching, draft management, and transition handling in the editor.
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Product Updates - Released September 30, 2024
- Editor Design Overhaul:Comprehensive redesign including relocated breadcrumbs, repositioned follow button, and improved layout elements.
- Fixed Custom Search in Accordions and Tabs
- Resolved CTRL+F functionality issues in the new editor for better component navigation.
- Fixed "Copy Link to Highlight" Feature
- Restored functionality for accordions and tabs sections.
- Article Duplication System
- Added ability to duplicate articles from dashboard and editor with activity log tracking.
- Email Notification Enhancement
- Updated mailers to show latest revision names instead of published versions.
- DOCX/PDF Import Fix
- Resolved hanging issues during import process when selecting heading levels.
- Editor Scrolling UI Fix
- Eliminated gap between toolbar and header during scrolling in both editor versions.
- Instant category updates when changes are made.
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Product Updates - Released June 14, 2024
- Fixed random autosave issues for articles with glossaries. - bugfix
- Enhanced the file manager to keep original file names upon upload.
- Made the Helpjuice style guide for consistent branding and design.
- Modified the dashboard to count items post-page-load for improved performance.
- Include the latest revision names in the questions table for better clarity.
- Implemented further improvements to the dashboard for a better user experience.
- Eliminated all N+1 query issues on the dashboard for smoother operation.
- Improved CKEditor performance for faster loading.
- Added an abuse report URL to the footer for better accessibility and compliance.
- AI-Powered Image Description SearchImplemented AI to generate image descriptions, enhancing search functionality.- [Feature]
- Accounts Cross Search Capability for OrganizationsAdded the ability to search across multiple accounts for more flexible data management.- [Feature]
- Improved how article saves are handled when titles are changed.
- Add custom search support for Cyrillic keyboards
- Allow filtering articles by language shortcode on API v3
- Improvements to clear formatting
- Image file type is invalid is showing when pasting images - bugfix
- Activities page not searching users - bugfix
- When using the insert files option, show preview instead of file attachment
- When saving an article as a draft do not unpublish it
- Improvements to Article Feedbacks
- Added support for SVG images inside the editor
- Fixed -webkit- browser issues with a custom search functionally when contenteditable attribute is present - bugfix
- Added option to cancel account
- Added option to change plan
- Added Custom Search
- Allow users to update their job titles
- Added Tutorial Videos
- Inserted articles show 404 - Bugfix
- Remove Table of Contents from Search Results
- Remove Spacial Characters from Category URL - Bugfix
- Added Parent ID and Name to Category API V3
- Dashboard Speed Optimization - Improvements
- Commenting Improvements - Bugfixes
- Helpjuice API - Add Article Keywords -Improvement
- Different Articles Can Have the Same URL Slug If They Are in Separate Categories - Improvement
- Protected Keywords Translation - Bugfix
- Remove Special Characters from Article URL - Improvements
- Related Articles Displaying Content from Wrong Language - Bugfix
- Added Template Preview Feature
- Sharable URL Redirects to Login Page - Bugfix
- Added User Filters to Activities for API
- Added Option to Activate/Deactivate Users via API
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