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Editor (129)
AI (16)
Analytics (3)
API (2)
Files Manager (1)
Users (1)
Removed ToC items come back after saving/publishing
If we remove some items from the ToC, they come back after we save or publish the article.
0
11
[Swifty AI Helpbar] AI Answer fails to provide a response
The Swifty AI Answer returns irrelevant or no results, even though relevant articles exist and appear in the article results list.
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2
[Users/ Groups Analytics] Groups tab returns "something is broken" page
The groups tab in the Users/Groups analytics is broken. It returns a "something is broken" page every time we try to access it.
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2
PDF files in Files Manager fail to open - they return 500 Error
When attempting to open certain PDF files directly from the Files Manager, nothing appears; the file doesn’t preview or download as expected. Steps to Reproduce: Open the Files Manager Use the search bar to look up an existing PDF file. Click on one of the search results. Observe that the file doesn’t open or preview. Expected Behavior: Clicking a file should open or preview it normally Actual Behavior: Nothing happens when clicking the file, and opening it in a new tab returns a 500 Error
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2
[Article Comment] Email Notification doesn't contain the selected text
When we create an Article comment, email notification is sent to the Author and to the mentioned user. The email itself should contain the text that was selected, however, the email just contains " > < ".
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2
Manual Checking of Article links
Can we also add a functionality by which we can manually check the article links so that the users can check for any bad links in the KB as and when needed
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1
New draft versions are created without editing the published article
When we access a published article in the editor, it randomly generates a new draft version. Actions we noticed triggers this: Copying the article title/subtitle Sometimes we don't do anything and it happens too
1
13
Adding text between Headings of the same level, will add ID to the text as well
If we add any text between headings of the same level, the text will have the ID of the heading.
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2
Custom Invitation Email is cropped in Gmail
The custom invitation email is not sent correctly to Gmail addresses (it looks cropped). In Outlook is fine.
0
2
Images are broken in articles.
We are seeing an increasing amount of broken images in articles, weeks after publication. These are new images and are not linked to any other area of the Knowledge Base.
1
14
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