removal of spacing between words
We notice that sometimes a space between two words is removed, when we are absolutely sure it was there. This always happens after a word that has been made bold or coloured
the search bar results don't display the desired results even when we use the right keywords
Some of our users have reported not finding the articles they wanted or seeing the results too low on the list even if they were using the right keywords. We did some tests to checked those keywords were indeed included in the backend and we had the same problem. Any ideas what could be the problem with the keywords?
Incorrect "Published" status
When a version of an article is saved as a draft, all versions are unpublished (which is a problem in its own right). However, the versions listing still shows a status of "Published" when this is not the case. In this instance, v.2 had a user click SAVE DRAFT, which unpublished all versions. As shown below, v.3 is still listed as Published, which is inaccurate.
Toolbar resizing issue
There is a bug in the toolbar, that prevents it from expanding to its original size after making it smaller. Below are steps to reproduce the bug: 1. Fit the browser window to a smaller resolution, so that the texts in the toolbar are truncated and toolbar has a narrower space 2. Expand the tool bar to its original size 3. Toolbar items are still shrunk and not expanded to the original size, leaving empty space around them 4. When page is reloaded, toolbar is loaded properly with the available space
Editor problem, when changing font colour or realigning pricures
When changing font colours or aligning images the editor screen bounces back to the top of the page.
Not all images are pasted using Ctrl+C Ctrl+V
When copying and pasting content from Word, some images are not pasted.
Security Risk: Single API token for all users
This is an issue that isn't made clear in the documentation, but Helpjuice does not provide per-user API keys. It only provides a single API key. This is a security issue that violates the best practice of least privilege. 1) API is always at admin level (so you can't assign a service account that is view only and limit API usage that way). 2) If you have multiple integrations, you should have a single API key for each one. This way if something goes wrong, or you need to terminate access, it can easily be done by removing the corresponding user. Atlassian's use of API keys is a good example of how it should be done.
Accordions and Table of Contents
If accordions on questions are closed the table of contents won't go to the section of the question it's linked to. It only links to the section of the question if the accordion is open. Is there a way to fix that? Thanks!
Undoing a scheduled Publish unpublishes the whole article
An article was set to Publish in Future. That had to be undone because more changes were coming in at the last minute, so Publish in Future was put back to Not Set and saved. The entire article was put back to draft and unpublished, which is not the expected behavior.
Slack App Returns 500 Error on Setup / Does not function
The Helpjuice Slack app does not function. When you install it, it returns a 500 Error in Helpjuice and a message to contact support. The Helpjuice user appears in Slack, but the channel integration doesn't do anything. /helpjuice <search term> commands do nothing.