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Community Forum

planned

Emil Hajric

Turn your KB Into a KB With Community forum. Allow users to ask & answer questions, and highlight the best answers

July 20, 2018

Emil Hajric

marked this post as

planned

Denis Omerovic

Hey folks! @Giuseppe Stirpe @Om Goeckermann @Alexey Denisov @Patrycja ArismendiCorrea
We would like to know your thoughts on Community Forum design. Please see the screenshots below and also there's a link to video so you can see it in action.
https://www.youtube.com/watch?v=1G_aIsPF2WI&feature=youtu.be

Alexey Denisov

@Denis Omerovic: nice one. Can it be used as "Feature request page" limiting functionality to add, comment, vote for new Features (authorization , moderation, anonymous access)?

Denis Omerovic

@Alexey Denisov: Yeah definitely that's possible.

Alexey Denisov

@Denis Omerovic: Thanks! We are waiting for it then :)

Patrycja ArismendiCorrea

@Denis Omerovic: Hi, it looks very good! Although we implemented a commenting plugin at the beginning of the year and we see very few comments... Adding branding/customising the website would be definitely a big advantage.

PS. Great to see the progress and constant development of the tool! :)

Emil Hajric

@Patrycja ArismendiCorrea: @Alexey Denisov We're considering launching this as a second platform, and making it super inexpensive. We're thinking of a one-time flat-fee of $99

Emil Hajric

Or would you prefer to have it all under 1 roof ?

Alexey Denisov

@Emil Hajric: We are under huge reconstruction of our account now, so we can decide it only in ~2 months, when the design and customization is set up.
The price isn't high, that's true.
I think that we'd prefer all under 1 account/project/root :)

Adam Ben Jacob

@Emil Hajric: Under one roof.

Emil Hajric

Merged in a post:

Forum Integration like the Feature Request

Giuseppe Stirpe

it will be nice if the HelpJuice team can give us the option to create forum page style, like the one we have here.

So customer can create their own Post and we could answer them exactly the same way we do here.

August 8, 2019

June 12, 2020

Emil Hajric

This is Q&A. We're thinking of building this, but we're thinking whether to do it as a sperate product: think "CommunityJuice"

Thoughts?

Giuseppe Stirpe

@Emil Hajric: as long as the two can be integrated in the same website then i don't mind. most important is customization. it has to be customizable to reflect the company website

Om Goeckermann

@Emil Hajric: the community implementation is useful and valid. IMO the 'community light' single page "poll" would show the value and drive sales for a community engagement tool. It's like a beta management feature without all the heavy lifting

Emil Hajric

@Giuseppe Stirpe: Thanks for the feedback – We're thinking of piggybacking off Helpjuice to build this.

Om Goeckermann

This would ba a huge help for us to understand what customer service agents are encountering and provide 'data' for the app design team to prioritize features. As we see here, the advantages of connecting customer requests directly to product roadmap are HUGE!

Go for it!!

Emil Hajric

@Om Goeckermann: Would you prefer for this to be part of Helpjuice, or would be it be ok if it were a separate product?

We're thinking of charging a flat $99/mo for this (make it super affordable).

Alexey Denisov

That's a good idea. I've been searching for a possibility to have Feature request form that users can view, comment and vote.

Emil Hajric

@Alexey Denisov: Would you prefer for this to be part of Helpjuice, or would be it be ok if it were a separate product?

We're thinking of charging a flat $99/mo for this (make it super affordable).

Rebecca Robinette

I like this - would also want to make sure that users could follow a page to receive notifications when someone comments.

Emil Hajric

@Rebecca Robinette: Would you prefer for this to be part of Helpjuice, or would be it be ok if it were a separate product?

We're thinking of charging a flat $99/mo for this (make it super affordable).

Patrycja ArismendiCorrea

Definitely a good idea. We have a forum on another website but it is a "dead" project now. If HJ would enable adding community forum, we would take profits out of it.

Emil Hajric

@Patrycja ArismendiCorrea: Would you prefer for this to be part of Helpjuice, or would be it be ok if it were a separate product?

We're thinking of charging a flat $99/mo for this (make it super affordable).

Corey Luckow

I recall this having more votes on the previous feature roadmap page.

Emil Hajric

@Corey Luckow: Yeah, it was one of the more popular requests

Emil Hajric

@Corey Luckow: Would you prefer for this to be part of Helpjuice, or would be it be ok if it were a separate product?

We're thinking of charging a flat $99/mo for this (make it super affordable).

Giuseppe Stirpe

@Emil Hajric: I will be honest with you. they are not my money, but considering that the forum could be/ could not be used I feel like having it under the same subscription would make more sense for us. Maybe you could charge if you have more than 500/1000 posts or something a month but at the beginning, I am not sure I can guarantee the company will pay straight away.