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Community Forum
planned
Activity
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Oldest
Alexander Haack
Will it be possible to close a discussion as "solved"?
Tony Hocking
Hi there - is this feature in the works, or at Beta? We are looking at rolling out a forum product for our ISO9001 QMS - but it would be great to have it closely linked to the Knowledge Base. It strikes me that with these features Helpjuice can really be pushed into the ISO sphere...
Pawel Olszewski
Very nice, I like it!
Emil Hajric
planned
Denis Omerovic
Hey folks! @Giuseppe Stirpe @Om Goeckermann @Alexey Denisov @Patrycja ArismendiCorrea
We would like to know your thoughts on Community Forum design. Please see the screenshots below and also there's a link to video so you can see it in action.
Alexey Denisov
@Denis Omerovic: nice one. Can it be used as "Feature request page" limiting functionality to add, comment, vote for new Features (authorization , moderation, anonymous access)?
Denis Omerovic
@Alexey Denisov: Yeah definitely that's possible.
Alexey Denisov
@Denis Omerovic: Thanks! We are waiting for it then :)
Patrycja ArismendiCorrea
@Denis Omerovic: Hi, it looks very good! Although we implemented a commenting plugin at the beginning of the year and we see very few comments... Adding branding/customising the website would be definitely a big advantage.
PS. Great to see the progress and constant development of the tool! :)
Emil Hajric
@Patrycja ArismendiCorrea: @Alexey Denisov We're considering launching this as a second platform, and making it super inexpensive. We're thinking of a one-time flat-fee of $99
Emil Hajric
Or would you prefer to have it all under 1 roof ?
Alexey Denisov
@Emil Hajric: We are under huge reconstruction of our account now, so we can decide it only in ~2 months, when the design and customization is set up.
The price isn't high, that's true.
I think that we'd prefer all under 1 account/project/root :)
Adam Ben Jacob
@Emil Hajric: Under one roof.
Emil Hajric
Emil Hajric
This is Q&A. We're thinking of building this, but we're thinking whether to do it as a sperate product: think "CommunityJuice"
Thoughts?
Giuseppe Stirpe
@Emil Hajric: as long as the two can be integrated in the same website then i don't mind. most important is customization. it has to be customizable to reflect the company website
Om Goeckermann
@Emil Hajric: the community implementation is useful and valid. IMO the 'community light' single page "poll" would show the value and drive sales for a community engagement tool. It's like a beta management feature without all the heavy lifting
Emil Hajric
@Giuseppe Stirpe: Thanks for the feedback – We're thinking of piggybacking off Helpjuice to build this.
Om Goeckermann
This would ba a huge help for us to understand what customer service agents are encountering and provide 'data' for the app design team to prioritize features. As we see here, the advantages of connecting customer requests directly to product roadmap are HUGE!
Go for it!!
Emil Hajric
@Om Goeckermann: Would you prefer for this to be part of Helpjuice, or would be it be ok if it were a separate product?
We're thinking of charging a flat $99/mo for this (make it super affordable).
Alexey Denisov
That's a good idea. I've been searching for a possibility to have Feature request form that users can view, comment and vote.
Emil Hajric
@Alexey Denisov: Would you prefer for this to be part of Helpjuice, or would be it be ok if it were a separate product?
We're thinking of charging a flat $99/mo for this (make it super affordable).
Rebecca Robinette
I like this - would also want to make sure that users could follow a page to receive notifications when someone comments.
Emil Hajric
@Rebecca Robinette: Would you prefer for this to be part of Helpjuice, or would be it be ok if it were a separate product?
We're thinking of charging a flat $99/mo for this (make it super affordable).
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