Feature Requests

We can change the chatbot's icon but not the helpbar's. Add the option to change it.

Add the ability to toggle on/off the AI summary function associated with Article Request prompts or show the user's original input alongside the AI-generated summary. It would be nice to be able to set Article Requests to display exactly what was typed by a user making the article request. If that cannot be accomplished, then the original text from the user with a summary underneath would be a great solution as well. Right now, submitted article requests are summarized by AI. According to support, this is not able to be reverted. Most of the time for our organization, having article requests summarized removes all of the details that were entered by the customer. We commonly see article requests where the summary says, "This user is requesting guidance on resolving a technical issue," without any of the details of what that technical issue was. This makes it almost impossible to tell what they were asking so that an article can be created/modified. These request summaries are too vague, especially for our company that specializes in technical services where we do need the exact details so that we can troubleshoot and present a solution.

Is there a way to integrate the "show information sources in responses" to the AI Helpbar (search bar) similar to how it is a option to add to the AI Chatbot? It would be so helpful to see answer source links in the search bar.

Our users' information is encrypted for security reasons, so they do not receive a notification when a new article has been created from their article requests. Adding web alerts to the platform as well as a notification pop-up when entering Helpjuice could be a powerful way to alert users who would not otherwise receive the email notification.

When a user submits an article request, adding a "manual enter" option would be beneficial, as for some use cases, I manually write an article instead of using the AI article creation feature, but I have no way to notify users that an action was taken in regards to their request.

Currently, the Agent Icon can be set at the bottom left or right. But it should be draggable. Secondly, when we open the chat window, it is very small, so it should have an expand feature. Also as an additional feature if we could also change position of chat window it will be very good option

Allow users to create and configure custom conversational flows for the Swifty AI Chatbot. This feature would enable customers to design specific interaction paths that guide users through tailored question-and-answer sequences or decision trees. Custom bot flows would enhance user experience by providing a structured and dynamic conversation that aligns with specific business needs or workflows, ensuring more personalized and effective support.

If we select 1 category, Swifty should search all the subcategories and articles within that category. Right now, if we select 1 category that only has subcategories and no articles placed directly on it, Swifty won't find any results, although the articles within the subcategories have the answer.

Create an option in Swifty AI Helpbar that would allow links to be opened in a new tab