Feature Requests

We plan to use many templates in our article creation, and want to be able to organize our list of templates alphabetically, by most frequently used, or by a custom order (position) like we can do with articles in their categories.

We find some of the Swifty AI suggestions for articles useful, but we also find some of them redundant or unnecessary. We would love to be able to separate AI Requests for Articles and User Requests so that our user requests don't get clouded with mostly unhelpful AI requests. I recognize that we could turn of AI suggestions, but every once and a while there is a noteworthy AI suggestion, frequent enough that we do not want to completely turn the feature off.

There's no easy way to check if an article has been inserted anywhere, we have the URL checker, to see if an article has been linked via URL, but no way of checking inserts.

I would love to see a feature where as Administrator we could manage the keywords/tags. Create a list of the tags which can be used by writers Delete some tags (and reflected on article where the tags are used) Merge some tags (and reflected on article where the tags are used) See a list of article where specific tag is used

Current, glossary goes across all languages, which makes it not useful if you have multiple languages for your KB. e.g. Our Japanese audience cannot use an English definition (and we have quite some terms that are not translated in all languages). Making the glossary, or specific terms linked to a language would make this useful for us.

To improve the broken links checker, it should: Indicate if the article with the broken link is Archived. Provide a filter option to exclude Archived articles. Currently, the broken links checker may generate a lengthy list of articles, making it difficult to identify if an article is Active (requires attention) or Archived (doesn't require attention).

When a Published article has a Draft revision it is not sorted under Draft & Unpublished section. Customer stated that this makes it hard for their team to review it.

As far, as I understand, the To "Review section" shows all articles of the company that are under review right now. Is there any chance to set some filters or whatever so that I can see only those articles that were sent to Review only to me?

I really like the article expiration feature, including the reminder emails. But I just had a few articles slip by that date and now I'm having a really hard time figuring out where they are. I really wish there was an Expired Articles view in the Admin panel up where you go to review Published and Draft articles.