We would like to have a news function in Helpjuice. We would then show the news on our internal knowledge base page.
Draft Article Notification Sent to Specific Users Based on Article Category
We have several teams within our company. Each team is in charge of a Helpjuice "category". The team leader has the role of "collaborator" and the team members have roles of "draft writer". When a draft writer submits an article for Category A, it sends an email notification to Team Leader A, Team Leader B, and Team Leader C. I would like for all draft articles created in Category A to only notify Team Leader A. This could be accomplished by assigning specific Collaborators as moderators over each Category.
Visible Category Description option for sub-categories
Option to make sub-category descriptions visible, either in the folder icon or within the category itself (e.g., as a header)
"Subscribe To Changes" button for Category
Get notified when someone adds/edits/removes/submits for approval of an article for a topic.
Ability to create a customized 404
Create a 404 that retains the company's branding, rather than pointing to Help Juice's 404 page.
Highlight search terms
When you do a search term, highlight the term in the document that contains it. Some documents are very long, and I need to do an extra text search to find where it is being used.
Add an "insert icon" option to the editor
We frequently insert icon images from our UI into our documentation (ie check marks, buttons, etc). If we could upload these images as icons that we could insert into the individual categories, it would allow us to workaround inserting them as images (that then zoom when hovered over). This may function similarly to the icon picker at the category level where we can select stock images, or upload our own. The images we upload should be saved to the library for future use.
As an enterprise software company, I would like a way that allows me to test changes to my Knowledge Base settings (SSO/JWT Auth) safely in a non-Production environment.
Changing top-level Category permissions should update nested categories or articles
We noticed an issue where changing a top level category's permissions (ie from Private to Internal) did not update any of the child categories or articles. We had to manually change each category and article's permissions. We had assumed that any child categories or articles would inherit the permissions of the parent category in a top-down manner.