It would be great if we could add custom colours to the colour chart permanently rather than writing the HEX code every time
Add branding to PDFs
The PDF export feature is awesome (and very much appreciated by our internal teams!). We would also love the ability customize the headers and footers with our branding. This would make the PDF export consistent with the rest of our printed materials. There are certain artifacts our Sales and Professional Services teams present to clients during an onboarding or upgrade process, and having all the artifacts look the same with the same branding would be greatly appreciated.
Disable ALL Notifications
We will be logging in via SSO, and need to ensure our users to not get auto-generated emails. Please add a way for us to ensure that ALL notifications are disabled. Thank you!
Dashboard UI sort options
Allow for more robust sorting of articles in the Dashboard Admin view. Currently you can sort by created date or last update, but it sorts oldest first. We need to see how many and what articles were created/updated each month for reporting.
Language Translate Settings
Have the option in the translation settings to automatically translate the database every night. Instead of requesting the database be updated.
Cisco Webex Integration
As you add teams and slack, it would be nice to have the option to integrate with Cisco Webex.
Extra statistics for new articles
It would be perfect to have an overview/search with number of articles that were added/published to the knowledge base from (date) to (date). For example - I do not know how many articles were added last week/month, etc. I need to search for it manually. Thanks for considering it :)
Make segmentationfields available as code-mergefields
Pretty please make segmentationfields available as code-mergefields and in API e.g. (category.segmentationfields.fieldA}. I could think of so much cases where we would like to use this for customizing our knowledgebase. For first implementation i'd suggest just making the segmentation textfields available but in future you could also consider adding segmetationfields of the type (dropdown, icon, number, date etc.)
I would love to have the ability to identify key words for specific articles and have those keywords automatically interlink in other articles.
Add IdP provisioning/SCIM
Please create the option to provision users with extended variables to HelpJuice using SCIM or something similar while having SSO configured (in our case for Okta). This way we could automate our user provisioning to groups and roles if there is a way to map the attributes.