Encrypted URL for articles (share private articles via URL)
Currently there is no possibility for a URL encrypted knowledge base to send direct links to articles. For reasons of data privacy and restricted content this should be implemented.
User Management (filter users by groups)
We miss the filter for groups in the user management dashboard. We can filter by name und email but not by group. I think this will be helpful for us in order to quickly check the users. We also miss the possibility to export users with group information. Could it be possible to add to the group view also a button? "export as csv"?
Search filters based on manually added tags
Search filters based on tags would be a really powerful addition to our knowledge base. If these filters were based on manually added tags, we could create a knowledge base that delivers exactly the results that someone is searching for. I would imagine this similar to searching on an e-commerce clothing site. You could search for men's (gender), medium (size), short-sleeve (type) and all results that fall under those categories will be displayed.
Search option within articles
Utilizing tabs and accordion menus has been very helpful for us, but having a search option within the article that would search the article as a whole would be really helpful. If you do "ctrl+f", it only searches what is currently showing - it won't show search results on another tab that isn't showing.
Ability to draw flowcharts
Hi team It would greatly help if we have all flowchart building block elements and can make the flowcharts directly in HJ. Since currently we have to build it someplace else and then copy paste the image format. This impacts searchability negatively. I am sure people would like to pay a bit more as well to subscribe, if this feature is provided. Please prioritize this request.
Publishing status of live docs should be unaffected by document revisions
If you make edits to a published document, and save those edits (dont publish) then the current version of the document changes from published to unpublished. Impact: while documents are being edited, and corrected the document becomes unavailable to users. Expect the default behaviour to be the published version remains current AND in the published state EVEN when edits are being made and saved that create new versions. Only after the edited version has been reviewed, and published should the current live version be replaced by the recently published version.
Retain Search on Browser back
Add the ability to retain the last search or a side panel that retains the keyword
Increase the number of related articles
Currently the limit for the Related Articles option is 4 articles. This should be increased at least up to 10 items.
Full Screen Videos
Having the ability for users to make videos embedded in articles play in full screen would be fabulous.
Changes to weekly "Article You Follow Has Been Changed"
I'd like to make the following changes to this email: Remove the View All Changes link since it takes users to the back end and not everyone has access. When you click on view article, have the user taken to the front end page, not the back end. The text on the page is strange. It's in red, and it was showing what used to be on the page. If this is for users to know changes were made why would you show the old text? Since we have branded our site with our own name, can the email reference our site name instead of Helpjuice and could it come from someone other than firstname.lastname@example.org ?