List articles an article has been linked to
If an article has been linked to another article, it would be useful to be able to see all articles that article has been linked to.
disable public access to files via direct link
our knowledge base is not public, but all uploaded files (PDF, video, etc.) are publicly accessible on the server. for each! you only need a direct link to one of the files. we ask to urgently improve this fatal inadequacy.
Notification and Updates During Service Outages
Our Helpjuice instance has been spotty at best the past two days with frequent "Site Can't be Reached" messages. Unfortunately the only way we're able to communicate with you is via the admin side of the site. It would be great if you could contact support from outside of the admin side.
Send update emails to specific users based on category
We have the strong wish to inform the directly involved colleagues when an article changes in their category. For that purpose we would like to connect a user group to one or more categories and automatically send an update email when an article is updated.
Flowcharts & Diagrams
built-in flowchart and diagrams tool would be great to move the product forward. Something like Confluence built-in feature.
Second contact form for submitting customer articles
I think it would be great to have a second contact form (in addition to the gemeral contact form) for customers to write and submit their own articles. Customers could be asked to use this form to contribute whatever they believe is missing in the KB. Once submitted, their contribution will appear as an article requests in the article planner in the backend, where it can be turned into a draft article and then be published.
Add synonyms to Glossary
Right now each glossary entry contains 2 fields: Expression and Definition. It would be good to add a 3rd field: Synonyms. So for example I would add the plural form or the masculine/feminine and still get the definition showed.
Better Image Organization/Search Bar
I would like to be able to organize my photo uploads into folders. Right now, everything is very disorganized as there's no way to group images. As a second part of this feature, it would be nice to have a search bar to find specific images when inserting an image into an article. You can search for images in the uploads section, but not when you are actually in an article looking for an image that you want to insert (which is when you need the search bar most). This would save us from having to re-upload images over and over since we can't find images we want to re-use.
Provide a sandbox environment
It is very cumbersome to try new themes and test third party add-ons without a dedicated, permanent sandbox environment.
Tag management feature
I would love to see a feature where as Administrator we could manage the keywords/tags. Create a list of the tags which can be used by writers Delete some tags (and reflected on article where the tags are used) Merge some tags (and reflected on article where the tags are used) See a list of article where specific tag is used