prevent multiple users edit same content at same time
sorry, but i'm pretty stunned that helpjuice does not prevent the simultaneous editing of an article by different authors at the same time. there isn't even a warning. At least there must be a warning, better still, editing is prevented for all other authors if someone has opened the article for editing.
Importance of an article - positioning
When a user searches for an article, the search engine provides an indicator for the importance of an article, based on popularity. Most viewed articles are positioned on the top of the list. This will shorten searching time, because results will be more accurate.
Search bar and results makeover
Bright grey font in a white search bar is almost invisible. My suggestion is to change it for black color. Results (articles) have pretty "thin" font and descriptions of articles are grey like a background and small. Suggestion: bold font for article titles and black, bigger font for descriptions.
Searching bar - live results
The most relevant articles pop up directly in a dropdown menu/ list when user is typing something in the search bar. Based on popularity, similarity to titles and keywords.
Improved Editor Icons
Currently, the editor icons are super tiny and not organized. Improving this would help users create and modify articles much quicker.
Article ownership and responsibilities
Setting article ownership (either person or group) allows you keep track on the status and changes people make to articles you own. Also collaborators can see who is responsible for the content and should be informed. It’s almost like implementing a RACI model for articles. And could supplement / replace the “follow” functionality.
Turn your KB Into a KB With Community forum. Allow users to ask & answer questions, and highlight the best answers
It would be nice to have metrics around the utilization of swifty specifically like other chatbots have.
Keep article TOC text from Search results
The majority of our articles are long enough to need a Table of Contents. But that means that the TOC text ("Update TOC..." plus all the headings) appears as the article excerpt in Search results. I've been told to use article subtitles instead, but that's another thing we would need to insert in each article another thing to remember to update if the body of an article changes. Ideally, more control on what goes into excerpt is needed, but at the very least, non-article text such as this shouldn't be picked up in the excerpt.
Search articles from browser address bar
With Help Scout and other KB solutions, it's possible to search articles from the browser's address bar, using OpenSearch: https://developer.mozilla.org/en-US/docs/Web/OpenSearch Is this something that's already supported or that could be implemented? The goal is to make it easier for team members to search and access HJ articles within their ecosystem.