Please do a thorough research and analysis on the editor itself. It sometimes freezes, bullet lists don't work as expected and it is generally very confusing to edit content. Take Google docs as an example and run a couple of use cases on helpjuice editor as well the google docs editor and see the difference.
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Add function to embed sharepoint office documents to the WYSIWYG editor
Add functionality to the insert file function so that one can enter a sharepoint link and embed excel, visio, word, etc documents based on iframe embedding. I have attached an html example code.
Article template improvements
First it was not obvious how this works. I thought I could go to a folder and create a new article from a template. After some time I found the slightly hidden button in the bottom of a template to create a article. Would be nice to create a new article from a template in the right location using the normal process. Second there is a bug. Go to a template and create a article. I then just edited the page name and location and clicked save draft. This gives a browser error page, HTTP error 422. Last thing. I read in the documentation that templates are per user. For us we need them to be global. The point is to have everyone use the same template.
Quickly find articles I've recently worked on.
I would like to have a list of articles I have recently worked on, sorted by date in descending order.
Customized FROM email for User Import
Having the invitation email coming from "@ helpjuice.com " works fine, but some organizations will flag External emails that go directly to Spam/junk/other folders. If I could customize the FROM address, to be that of the Admin user's profile adding the users (import or individual) then it would go to my business users from within the organization. Thank you for the consideration. --Matt
Display the status "Private" as an icon
It would be helpful if I could see which of my articles / categories are private without having to open each one. This could be indicated by symbols like a key, or a hand or a shield …
Within the language panel, provide a Sync All option that syncs all languages at once vs syncing one by one.
Notifications When Others Are Editing
We need to be able to see when others are editing an article so we do not accidently overwrite one another's content. Additionally, when multiple people make edits simultaneously, the formatting of the page will often glitch.
Changing top-level Category permissions should update nested categories or articles
We noticed an issue where changing a top level category's permissions (ie from Private to Internal) did not update any of the child categories or articles. We had to manually change each category and article's permissions. We had assumed that any child categories or articles would inherit the permissions of the parent category in a top-down manner.