Bugs

Adding a new domain in the Allow Authorizing Domains For Internal Articles doesn't work When we click on Add New Domain, nothing happens

If you use Swifty AI in German, a lot of content is untranslated. The screenshots only partially show the missing translation, there is more. With the chat bot, it was just an information that was not translated. A complete translation would be necessary for our customers. According to Helpjuice Support, customization in the frontend is not possible.

The AI-generated answer is using US English spelling and grammar, even though the Knowledge Base’s default language is set to English (UK) and all articles are written in UK English. The AI output should follow the KB’s default language settings to maintain consistency.

When searching for an article via the Helpbar and opening it from the results, the incorrect version is being displayed. For example, even though version 6 is set as the default, version 5 is sometimes opened instead. The issue is inconsistent — occasionally version 6 loads correctly, while other times version 5 appears. This same behavior occurs in the chatbot as well, when it includes the article link in the Sources section.

Swifty requests the same article at least once a week, even though there's already an article that covers that exact topic.

The chatbot provided a great answer, but the help article URL included in the response itself (not in the sources section), redirects to a different article and not the one it mentions. Sometimes it also links to articles that don't even exist.

Typing "//" doesn't trigger the extension in Slack (web and desktop app). We tried changing the shortcut but it still didn't work.

The select/highlight text functionality when using Create Article via AI feature does not function when doing so in Word document directly in a web browser.

A basic search (eg "how to create segments") does not return our "Segments" article. This despite Swifty finding the content in the article relevant and creating a Gen AI response. I would imagine that at the very least, any articles used to provide knowledge for the Gen AI response should appear as search results.

The Swifty AI Answer returns irrelevant or no results, even though relevant articles exist and appear in the article results list.