Feature Requests

It would be great to have a way to select multiple articles and then assign them to review all at once. This would also decrease the number of emails blasted out to reviewers.

It would be great to be able to create user groups that are part of others, Example: One group for all users also contains sub groups. Benefit: You can assign the "mother group" to a category (e.g. a team space) and then just the child groups to sub catgegories (e.g. devs, HR, Support etc). That would save a lot of assign work.

Please add support for SAML Assertion Encryption. This is an industry standard feature to ensure secure SSO login.

The time-out time is too short for our users, and causes issues with content being lost in article authoring.

If a user is configured as an Internal Viewer, they do not have the ability to receive the 'Notify About New Article Feedback' notification, even though they have it toggled on for their user role. It is important for these users to be notified because they need to stay informed about when customers provide feedback, given the fact they work with our customers on a daily basis.

If new users don't receive their welcome email due to security restrictions on their end, we can't currently resend the welcome once they whitelist our email address. If we could have the ability to resend their individual welcome email this would be a more professional approach than using the password reset link.

We use SSO and it would be helpful when users are removed from the system that they are also removed from access to Helpjuice.

Currently we manage dozens of groups. 1 can see everything and the others should have same limited view. What we need is to be able to either create a custom group that 'groups' several groups under 1 or the ability to mirror a groups access for another. example: we have a new partner onboarding for which we have assigned a new group. * This partner should be able to see 90% of our articles. * instead of being able to mirror this groups access to an existing one with same needs we need to manually check and add them to each and every existing category/article which takes hours and hours of resources.

Hello, I would like to request the ability to split out permissions for users who can publich and article internally vs publicly. Our business requirement is to allow all users the ability to publish internal documentation, while only a small select group can publish external documents.

We have had numerous users (at least thirty recently and lots more in the past) who click the password reset link but never receive the email. When we submit a support ticket, HJ support does something that sends the email successfully, but all other attempts to resolve the issue (re-clicking the link, clearing browser cache, etc.) fail. Given how often this happens, it appears to be a defect. I am requesting that a button for sending the password reset to specific users be added to the users area for admins.