Integrations

It would be very helpful to have an APi that allows us the Create/Delete/Update Glossary Terms.

I would like to integrate all contents including attachment files and pictures from teams directly.

There is technically an integrated 'app' with ZenDesk. But it feels half way thought out. I think this is because ZenDesk has gone through decently big UI changes since the helpjuice app was released, but I'm not sure. The attached image is what currently shows for us. Couple of suggested updates automatic log in, not having to log in all the time larger window view (zendesk's built in 'Guide' has a great example of possible use for article search) ability to automaticlaly embed article link from the panel. A one button press that would create a href with the article title as the text and the link as the URL.

I would like to keep a Confluence site in sync with HelpJuice, allowing changes made to confluence pages and sub pages to relate to HelpJuice sections, categories, and articles. This would make it easy for our team to maintain an article database and keep it in sync with multiple help center platforms.

Add an integration with Zoho Desk ( https://www.zoho.com/desk/ )

Integration with Google Chat (similar to Slack)

Ability to integrate with Auth0 so clients have a seamless login experience from our software platform to the knowledge base.

Build more functionality around with slack. If a user has an idea for an article, create article idea from within slack and have it go into Helpjuice automatically

Integration with JIRA and Helpjuice. Similar to confluence, where you can link a project or jira tickets into helpjuice article

Salesforce Helpjuice widget pre-populates the search field with the case subject, but it is necessary to then press Search (or enter), which is unintuitive. The widget should automatically provide search results on the case subject. As it works now, the same list of articles always appears at the top of the list until the Search button is pressed. Again, this is unintuitive. Please fix!