Feature Requests

The category analytics file only includes the name and number of views the category has. If we have a category with the same name in multiple languages, it's not possible to know which category is which.

We would like to have archived/unpublished articles removed from the broken links report as well as the expired articles.

That the 2019 feedbacks for Customize Reports in Analytics and Drill Down in Analytics has been under review for 5 yrs is an absolute slap in the face of your customers. The current reports have no useful statistical value since the query terms cannot be cross matched with the articles found, viewed, read and for how long (Avg seconds spent) and ensuring the correct link to the article by also providing the URL. So what you are saying to your customers is that you can tell us the search terms but the returned articles and the ones chosen are a big secret and just to annoy us, you will not even consider providing them. You would have done better to have one analysis report with everything than two with no common key. I honestly do not know why we signed up for this product in the first place.

It would be great to get reporting on pdfs and images etc. that have been downloaded within articles as well as videos watched etc.

When exporting the list of all articles as an XLS or CSV file. I would like to see who the author is in addition to when it was last updated, how many views it has received, etc.

Analytics - add metric on # of feedback submitted & time to resolve monthly, yearly. We are trying to promote feedback for knowledge base accuracy.

I would like to be able to set up different types of weekly reporting subscriptions for different users. For instance my Chief of Sales would like a weekly report showing how many of our sales reps, who are users, are accessing HJ and viewing the articles. It would be great if we could build custom weekly reporting subscriptions where we get to choose the information/data that is being shared in that weekly report.