Feature Requests

It would be great to have a tool that rates the level of duplication for any given article. For example, the tool could report that an article has 80% duplicative content. This may or may not be acceptable depending on the purpose of the article but at least it provides information on which to make a decision.

The ability to extract feedback data submitted by end users via the analytics dashboard. This would help us identify commonly selected categories and use these insights to inform and improve our content creation strategies.

The analytics of all languages is mixed up in the same page and is hard to know how each language is performing without a lot of manual work. We should be able to filter the data by language.

We appreciate having access to the AI-powered analytics reports for the articles we publish in our knowledge base. However, we've noticed that the recommendations provided often lack accuracy and relevance. In many cases, the suggestions do not align with the context or intent of the articles, making them less helpful for improving content quality. As a suggestion, it might help to enhance the AI’s logic or refine the way it interprets article content, so the recommendations are more aligned and relevant. This would make the feature even more useful for content creators and could lead to more meaningful updates across the knowledge base.

The category analytics file only includes the name and number of views the category has. If we have a category with the same name in multiple languages, it's not possible to know which category is which.

We would like to have archived/unpublished articles removed from the broken links report as well as the expired articles.

That the 2019 feedbacks for Customize Reports in Analytics and Drill Down in Analytics has been under review for 5 yrs is an absolute slap in the face of your customers. The current reports have no useful statistical value since the query terms cannot be cross matched with the articles found, viewed, read and for how long (Avg seconds spent) and ensuring the correct link to the article by also providing the URL. So what you are saying to your customers is that you can tell us the search terms but the returned articles and the ones chosen are a big secret and just to annoy us, you will not even consider providing them. You would have done better to have one analysis report with everything than two with no common key. I honestly do not know why we signed up for this product in the first place.

It would be great to get reporting on pdfs and images etc. that have been downloaded within articles as well as videos watched etc.

When exporting the list of all articles as an XLS or CSV file. I would like to see who the author is in addition to when it was last updated, how many views it has received, etc.