Ivanna Parra
Merged in a post:
Swifty Analytics
Andrea Harvey
It would be useful if we could see analytics around Swifty to help us understand the impact it is having on users.
- Did Swifty return an answer to the user?
- Was it the right answer?
- Did the user use a follow-up search/question?
- Did the user choose to view an article after seeing the answer?
Raymond Puffitt
100% need this. Also, a record of what was typed and what the answer was for auditing.
Jasmine Osman Caldeira
This is a feature we wanted as soon as we implemented swifty! It's important for us to know how many of our clients are using swifty, are they finding their answers, do we need to update our content etc!
A must have for sure
Jian Jongco
This is extremely important
Jasmine Osman Caldeira
Jian Jongco Agreed!
Luke Moore
This would be super beneficial for us to have. Our teams use both the AI search bar and Swifty Chat bot however we can only extract half of the data. If you could take a look at this, it would make the world of difference!
Heinz Hambrock
This would be fantastic for us to keep a record of the queries for new articles that we want to create and on top for the future in which Helpjuice can assist with creating the draft for question that had no response.
Ivanna Parra
Merged in a post:
Analytics - Swifty AI Chatbot
Kanhong Lin
I would like to see some keywords or search phrases that people input into Swifty AI in the analytics dashboard. It will help me better understand how people are framing their questions.
David MacVicar
This is a 'must have'.
Filipe Nóbrega
For my use case, I only need to identify who is asking without the need for full identity management. A simple identifier works just fine. Intercom handles this elegantly by hashing the user for authentication and then passing this hashed value in the embedded JS configuration.
This method enables users to see their past questions while maintaining security and privacy.
Muris Brcaninovic
Merged in a post:
Swifty Metrics
Christine Perez
It would be nice to have metrics around the utilization of swifty specifically like other chatbots have.
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