Helpjuice 5.0: The Auto-Updating Knowledge Base - February 24, 2025
Major Features
Article Experts: Tap a colleague -> They braindump -> Our AI Writes the perfect article
Knowledge walks out the door when experts leave. We fixed that. Your team can respond with voice/video/text, and we'll turn their expertise into structured knowledge base articles.
- Request KB articles directly from subject matter experts
- Support for multimedia responses (voice, video, and text)
- AI transformation of expert responses into structured KB articles
- No technical writer needed - the system handles formatting and organization
Turn Any Content Into a KB Article in 8 Seconds
You get valuable content in emails, team chats, and support tickets. It all dies in their respective apps. Now it doesn't. Select text, click a button, and our AI creates a properly categorized article.
- 8-second transformation of any text into properly formatted KB articles
- Support for emails, team chats, and support tickets as content sources
- AI categorization that automatically places content in the right sections
- Content matching your team's writing style for consistency
Analytics That Help Build Your KB
83% of contact form submissions contain information missing from knowledge bases. We turn these submissions into article requests you can answer once, benefit from forever.
- Automatic conversion of contact form submissions into article requests
- System for tracking and addressing knowledge gaps identified by customers
- One-click response mechanism for creating articles from customer questions
Auto-Updating Knowledge Base (better Zendesk/FreshDesk/Salesforce/intercom Integration)
Support agents answer the same questions repeatedly. Insanity. Our system monitors tickets, identifies missing KB content, and creates drafts that actually sound like you wrote them.
- Automatic monitoring of support tickets for KB-worthy content
- AI-powered draft creation from support conversations
- Intelligent identification of frequently asked questions
- Writing style matching to ensure consistent voice throughout the knowledge base
Just Type "//" and Knowledge Appears Instantly
Context switching kills productivity. We've eliminated it. Type "//" in any text field, search your KB, insert content - all without leaving your workflow.
- Chrome extension for accessing KB content from any application
- "//" shortcut command for instant knowledge search
- Inline content insertion without switching applications
- Reduced context switching for knowledge workers