David Fishler
Thanks for making this happen, I'm definitely liking this workflow.
Paolo Ravalli
Emil Hajric
Paolo Ravalli
Possibile Mockup for the automatic notification @ Emil
Paolo Ravalli
Hi Emil! I like the new feature. Many thanks for the development! I think this is really something unique i nthe KB software landscape...One extar request: atomatic email notification, when an article request ist answered as article! this would do the thing super great! paolo
Emil Hajric
Paolo Ravalli: Agree 100% Great idea Paolo, I'll make sure we look into it
Emil Hajric
complete
Feature is now live! You can read about it and watch a video on it in our Help docs:
Christopher French
How would the new article requests come in? Button in our Home page? Failed Search results? ... Basically I'm interested in Public Non-HJ users ability to submit article requests. Also we have out sourced our tech support box to a company who is solely responsible for responding with links to our help site.
Emil Hajric
Christopher French: Yeah, so you could set it up that any new contact requests are added as article requests
Emil Hajric
Hey folks! We're thinking of making this feature. We're considering basically it as a card-view of your entire KB, or a custom 'article requests/cards' section that would be separate from your articles (but could be converted to an article...easily?)
Really would like to hear your thoughts
Emil Hajric
Great way to plan your KB out
Emil Hajric
Customer Success