An update on this search behavior would really be necessary. Not only does it affect the internal search (Dashboard, Content Embed) but the public search as well.

Attached is an Example: We have a Page called "Attendant Console" and even when the user searches for those EXACT words, the page does not even show up in the top results. We have keywords defined for this page, so giving page views or visit count a higher weight here is counterproductive to say the least.

Adding to the proposal of Raff above I would suggest the following:

As I understand it, the headings are part of the article text, so the words contained in them are also found when the article text is searched third.

The real issue for me is that the search result shows the highest rated / viewed articles first and only lists up to 20 results.

I.e. it is possible that the article you are looking for is not displayed at all, because it is not called so often.

Searching for keywords does not solve this aspect either, because it is pointless to enter words that occur in the text as keywords, since it is searched anyway.

Browsing the attachments is very important for us, as many of our training materials are integrated as PDFs in the articles.