More meaningful notifications for new and updated articles
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Ben McCormack
The "New Article Published" emails are a tiny bit helpful, but could be much more helpful if they were clearer on if the article was actually new or instead had been updated.
What would make the email notifications maximally helpful is being able to see a diff of the change directly in the email. We have quite a few people editing the KB, so being able to do a quick audit via my email inbox would help a lot.
Emil Hajric
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We just launched better email notifications for articles you follow, and expiring articles.
You don't need to do anything – it's automatically set (in your Knowledge Base Settings) to email you 7 days before an article (you follow) expires.
You'll now be getting emails:
* 7 days (configurable) before article is about to expire
* Every week with a digest of what's changed/added to articles/authors you follow
(Example emails below)
Travis Fantina
Totally agree. It would be great to have some additional features around the types of emails, so you would only get emails for content that was specific to your group. Or you could be told explicitly what had been updated. That sort of thing.
Emil Hajric
Ben McCormack Hey Ben! Really love this idea. I have literally had the same idea.
can you please, please expand a bit more on this? We're a very open book, and want to improve this feature.
Ben McCormack
Emil Hajric: When I get email notifications from Helpjuice, it takes a lot of work to figure out what changed, and I'm not sure Helpjuice currently provides the facilities to see what changed.
As someone trying to get a birds eye view of changes, it'd be helpful to see quickly, from within the email, exactly what changed. I'll refrain from opining on how best to do that, but any diff tool (e.g. Google Docs "suggest" mode, GitHub PRs) gives a basic idea of what I'm looking for. Show words/lines that are removed and words/lines that are added in a meaningful way. This gives the reader a way to quickly understand what changed without having to click through and explore various versions.
Emil Hajric
Ben McCormack: Gotcha. I think I know what you're talking about now.