Customize Login Page
complete
E
Evolutionary Jay
It would be nice if we could customize the Reset Password notification. :D
M
Molecular Caribou
Hi, I'm not sure what changes you made, but now we cannot login at all. It says "Forbidden" after input our login credentials and click "Sign in". See screenshot.
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M
Molecular Caribou
Hmm, seems that it is not related to this. Seems like a general problem with Helpjuice (we cant even reach the front end of our KB).
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Vervain Gull
Molecular Caribou: Get the same issue there.
M
Molecular Caribou
Vervain Gull: It's weird that their status page does not reflect this. http://status.helpjuice.com/#
A
Arctic lime Parrotfish
Molecular Caribou: Do you still having issues? Looks ok on my side.
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M
Molecular Caribou
Arctic lime Parrotfish: Started working around 1pm. Would love to get an explanation.
A
Arctic lime Parrotfish
Molecular Caribou: The root cause is a security mechanism we have in place that bans certain IP addresses for a few minutes when they misbehave. However, since you're using HTTPS, we have a load balancer in the way and the IP being banned is the load balancer itself, which ends up banning all users. We temporarily disabled this mechanism so the issue goes away and we're working on getting it enabled again but disregarding the load balancer's IP so it stops banning everyone.
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Vervain Gull
Thanks Emil
I create a new feature for the customize reset password page now the login page is available :)
Emil Hajric
marked this post as
complete
Hi all!
Thanks for being so kind with your feedback, and helping us. This feature is now live – it's located on Customization page.
The login page requires knowledge of html/css to customize, and the custom invite email is a WYSIWYG Editor, so please proceed with caution.
If you are not comfortable, you can ask someone from your team, or utilize the free customization service we offer. We hope you take us up on it - it's our duty to deliver amazing service to you.
As mentioned, it's now live on your account. Please review this very short documentation to understand how it works:
- How to Customize Login pages --> https://help.helpjuice.com/40269-pages/custom-login-page
- How Custom Invite emails work --> https://help.helpjuice.com/40269-pages/custom-invitation-emails
let me know what you think! hope you like it!
Emil Hajric
We hope you like it! Please let us know if you want us to customize it for you, for free. Our team would love to help
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Emil Hajric
marked this post as
in progress
Hey All,
Custom Login pages and Custom invitation emails will soon be available for everyone. There are a few select companies that have pre-payed for early access to the feature, and we're honoring their placement first.
If you'd like more details on this feature, and instant access, please email emil@helpjuice.com
G
Goldenrod Nightingale
We have had multiple people click "Create Account" instead of just logging in. If we were able to tie our login page to the same URL as our customized KB, I think it would eliminate this issue on first time use. The "Create Account" should only be accessed from Helpjuice's page - not our individual log in pages.