Comments/Discussions on Articles
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Emil Hajric
Have a discussion/comments section under articles to be able to comment on them.
Live Helpjuice Documentation: https://help.helpjuice.com/commenting/beta-how-article-commenting-works
Ambrish Patel
Is it possible to have commenting at the bottom of articles in the live kb instead of the dashboard? The dashboard is more friendly for edits, but the live kb is more friendly for actual end users who may have questions.
Emil Hajric
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We have now made this available to everyone. You may see how it works in our KB Article below;
How Commenting Works (KB Article): https://help.helpjuice.com/commenting/beta-how-article-commenting-works
Emil Hajric
Hi everyone!
We have a good dozen or so users into the beta group, and we're seeing good usage of commenting. We will be running the BETA a little bit longer, so if you'd like access, just drop your subdomain via emil@helpjuice.com.
FULL Docs on commenting: https://help.helpjuice.com/commenting/beta-how-article-commenting-works
Emil Hajric
Currently we have commenting live, and ready for only a small select few customers. It works pretty well.
If you're interested in having access before anyone else please email me (emil@helpjuice.com) with your account's subdomain, and I'll add you.
Emil Hajric
and yes, we even support responding to comments via email!
MATTHEW M LEWIS
Hi Emil, are you close to releasing this? My team is asking me.
Jason Rojas
you guys rock!
Emil Hajric
Almost done people! We'll also be supporting reply-via-email for commenting
Emil Hajric
We're expecting this to be live in 2-3 more weeks. It's actively under development.
Emil Hajric
Merged in a post:
Ability to add comments/questions for reviwers
Cliff Hobbs
When you are writing an article maybe you have some questions/aren't clear on something. It would be great to have the ability to add comments/questions by highlighting text that is only visible to reviewers and NOT if the article is published. Like the Comment feature in MS Word.
Worst case, just add a "Comments for Reviewer" section to the bottom of the editor.
Emil Hajric
Cliff Hobbs this is being built out :)
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