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Better Article Approval Process
under review
Emil Hajric
From @David Fishler
- I would like to see a way for any of the admin / collaborator / draft writer to create an article and then assign it to the next person to either review or complete.
- Ideally there is a way to create an article , then assign a collaborator and pass along a message like "please complete this article and pass it along to X to review"
- I also would like to see a way to make comments for the next person to resolve.
This would make workflow approval a breeze.
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Mark van Winkelen
We would like to see that we can assign a collaborator to a certain category, so when an article in that category is submitted for review, that collaborator gets an e-mail to review and publish the article.
Marissa Fegan
I feel like the roles should follow the Article Planner.
For example, the Draft Writer role should be just that - a user with the ability to draft changes to existing or create drafts of new articles. Anything they create goes into the Draft Articles column and that's the extent of their role, without the ability to rearrange, delete, or change access levels to categories or articles. This is incredibly helpful especially when integrating with something like Zendesk or Freshdesk where Support agents (and not writers) may be submitting content that needs to be edited and/or verified before actually being published.,
From there, a different role (perhaps Reviewer) should have the ability to move articles from Draft Articles to Articles in Review. Giving this role the ability to leave in-line comments (a great feature that currently exists but is kind of unusable due to the issue with the Draft Writer role), improving the review process without giving more people a certain level of control over the KB than is comfortable. This could definitely be resolved with a custom user role.
Then, the Collaborator role (and higher) should have full control over the content; ability to create, edit, review, publish, and change access levels, thus moving articles from Articles in Review to Published Articles.
Denis Omerovic
Merged in a post:
Better Draft approval process
Lisa Schwetlick
We would like to have a more clear understanding of what has been changed in an article that was submitted for rewiev. As our articles are quite complex, this is not apparent when opening the article and comparing with the published version. Ideally, the email notification would include, what changes have been made. This is how it works in our current KB (SS attached) The revision history is quite hard to work with.
Denis Omerovic
under review
Denis Omerovic
Denis Omerovic
Bas Boss
In relation to this, i'd also like to have the ability to specify who needs to author an article. Either a group or a specific person.
Joel Andrews
Yes, I am the main admin and author most of the content, but I rely on others as SMEs and would like to be able to flag an article for their review, either for new articles or for updates.
Helen Torres
Hoping the "approval process flow" is something that is being highly considered by Helpjuice. When deciding on the best software for our company, this was the only missing element.
For us having this extra process flow would be worth paying a little more for. It would help eliminate the need for side emails and follow ups. Having the ability to chose reviewers and approvers with automation would be a game changer.
Crystal Johnson
I would love to see admins and collaborators have the option to either submit to review or publish so they can publish small updates and submit to review for larger ones.
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