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Better Article Approval Process
under review
Emil Hajric
From @David Fishler
- I would like to see a way for any of the admin / collaborator / draft writer to create an article and then assign it to the next person to either review or complete.
- Ideally there is a way to create an article , then assign a collaborator and pass along a message like "please complete this article and pass it along to X to review"
- I also would like to see a way to make comments for the next person to resolve.
This would make workflow approval a breeze.
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Denis Omerovic
Merged in a post:
Better Draft approval process
Lisa Schwetlick
We would like to have a more clear understanding of what has been changed in an article that was submitted for rewiev. As our articles are quite complex, this is not apparent when opening the article and comparing with the published version. Ideally, the email notification would include, what changes have been made. This is how it works in our current KB (SS attached) The revision history is quite hard to work with.
Denis Omerovic
under review
Denis Omerovic
Denis Omerovic
Bas Boss
In relation to this, i'd also like to have the ability to specify who needs to author an article. Either a group or a specific person.
Joel Andrews
Yes, I am the main admin and author most of the content, but I rely on others as SMEs and would like to be able to flag an article for their review, either for new articles or for updates.
Helen Torres
Hoping the "approval process flow" is something that is being highly considered by Helpjuice. When deciding on the best software for our company, this was the only missing element.
For us having this extra process flow would be worth paying a little more for. It would help eliminate the need for side emails and follow ups. Having the ability to chose reviewers and approvers with automation would be a game changer.
Crystal Johnson
I would love to see admins and collaborators have the option to either submit to review or publish so they can publish small updates and submit to review for larger ones.
Cliff Hobbs
Or what I think would be better is that the admin can decide who (including themselves) can put up articles for review as I'm sure there may be some admins who only maintain the system and never actually write content.
Kaitlin Madsen
I love this idea, but wish it didn't correspond with "submit for review" since that removes the visibility of the article on the viewer side. It would be great if the editor worked similarly to Google Docs where you could add a comment and assign it to someone.
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