Automatically unpublish an article when it's archived
K
Kind Turtle
At some companies, an archived article should not be accessible by search or via direct link to the end user (non-admin).
Provide an optional custom setting that we can toggle on or off that does the following if toggled on.
When an article is archived, automatically unpublish all versions of the article.
For us, archived = the article should NOT be accessible by non-admins but we want to keep it for historical records and be able to unarchive and republish if the need arises. IE. we don't want to fully delete it.
G
Gentle Tapir
Hi, I have upvoted this as our business operates in a highly legislated environment. Our articles provide technical guidance and as such we have to have strict version control.
An archived article for us means the article is outdated or no longer fit for use. We would expect this to unpublish the article as the default behaviour but recognise that this might not be what other helpjuice users want.
So we prefer to have an option in the settings that controls the behaviour of the Archive button.
Thanks for this great suggestion!
C
Competitive Cougar
I would like to second this. I recently had an issue where I learned that archived articles are actually coming up as needing to be logged in to be viewed, as though it's still published and just had the access changed to Private. This caused quite a problem for us because we apparently had external customers trying to login via our internal IDP. I think it would be preferable to have the archived article's URL come up as 404 unless we've chosen to redirect it. An archived article should be unpublished entirely for the reasons Theo stated above - we do not want it accessible by non-Admins but do not want to delete the article either.
Thank you!