[Swifty AI Helpbar] Search results not showing most relevant articles first
Ivanna Parra
When users search for an article using its exact title, the article does not appear at or near the top of the search results. Instead, it often appears further down the list — in some cases, it’s the last result shown.
This behavior is confusing to users, as an exact title match should be considered highly relevant and prioritized in search ranking.
Tim Overbeck
Our team hated the roll out of the new search, so much so we had it turned off. This issue was a major reason. Also searching in categories was no longer intuitive.