Replacing an image in the files manager should be replacing it also in the articles | Voters

Replacing an image in the files manager should be replacing it also in the articles

Cristina Palomino

When replacing an image in the files manager, you would need to then replace it manually in the articles, this increases the workload x10000. This tool would be much useful if it replaces the image everywhere.

September 23, 2025

Ivanna Parra

Merged in a post:

[Files Manager] Inconsistent behavior when replacing files

Ivanna Parra

When we replace a file with a new one with a different name, the behavior is not consistent:

Sometimes the file updates as expected right away
Other times, we have to replace it twice for it to update
Other times, it updates after refreshing the pages multiple times

5 days ago

Ivanna Parra

Merged in a post:

"Replace" feature in the Files Manager doesn't update the Articles with new URL.

Mahir Tokic

When we replace a file using the "Replace" feature in the Files Manager, the Articles don't update the file URL; they show the content from the Old URL.

5 days ago

Ivanna Parra

Merged in a post:

Cannot Replace Images in the File Manager

Dan Coleman

I cannot replace images in the file manager unless the image I upload to replace the current image has a different name. In addition, when I replace an image it does NOT automatically update/replace the image in any articles the image appears in. I must delete the image, then add it back to the article to see the updated image. This is a big deal when a UI update occurs and we need to update/replace an image that appears in many help articles. Thanks

May 21, 2026

Matt Young

any update on this Mahir Tokic? This bug is a constant issue for us and has been "planned" for a long time.

Karon Barbour

this would be wonderful if that bug can be fixed

Jude Gmail

I have had this experience for the past few years and have repeatedly reported it. I am told the dev team is 'looking into it'. We are doing a big review of our content and this functionality is crucial.

Patrick Morgan

100%! I'm not sure what the purpose of this option is, given that it updates the file's URL. My expectation was that it would replace the file at that URL, and then any where that URL is referenced in a src attribute, the new file would be referenced instead of the old.

Karon Barbour

I agree. This would be very helpful

Andrea Harvey

I am experiencing the same issue, and the asset management was one of the selling points for us moving to Helpjuice. We replace images with every release, and this feature not working is causing a lot of manual work that wastes time.

Nicholas Marchetti

We are experiencing this as well. At the moment, for us, it's not possibile to use this feature.

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