Here are the details of our setup and the issue:

API Calls Used:

Delete:

DELETE https://ksr.helpjuice.com/api/v3/articles/{id}

Publish:

PATCH https://ksr.helpjuice.com/api/v3/articles/{id}

Body:

json

{

"article": {

"published": true

}

}

We have tried both PUT and PATCH for these operations. The actions themselves (deleting or publishing articles) work correctly, but the webhooks for these events are not triggered.

Webhooks Configuration:

We have the following webhooks set up:

question_create → working

question_update → working

question_delete → not triggered

question_publish → not triggered

When publishing, the question_update webhook is called and we can work with it. However, the specific question_publish event is never fired.

For deletions, the question_delete webhook is also not triggered at any point.

Could you please check if there is an issue with these webhook events on your end or let us know if additional configuration is required?

Thank you for your assistance!