Formatting doesn't match from editor to published
in progress
Marissa Fegan
Since the switch to the new editor (which I do like a lot), bullets don't seem to format properly and what it shows me in the editor doesn't always match what's on the frontend. (Example: Editor will show a numbered list formatted properly but on the front end, the numbers will be completely wrong). I've also noticed that with Decision Trees in the new editor, headers are center-aligned whether I've formatted them that way or not (and I never use center-alignment).
Marissa Fegan
Hi there. I want to add that the issue happens with tables as well. Within the WYSIWYG editor, tables look totally normal but after I publish, the table looks all smooshed and is basically unreadable. Attaching screenshots as an example - one from the editor, the other published. Thank you!
Katherine Goodwin
Agreed, we are new to Helpjuice and I noted the same concerns to their support team. They said I need to place text into articles with no initial formatting. Yet, that is not always possible. For now, I will try to paste text into NotePad before pasting into a Helpjuice article. Also, good to know this issue is being addressed. Thanks!
Raff Lagatta
We have noticed when using a return within a table that in the editor you can't tell a separate line has been added as it has the same amount of spacing that it would when a natural new line is created. In the published version, however, the spacing is correct, but the editor should mirror this to make it more obvious and also to avoid the possibility of creating unnecessary spaces.
Emil Hajric
in progress
Gabi Reinhard
We also had these problems, and support recommended that we submit a corresponding customer request.
We did so and the problems have been fixed.