member badge
Ivanna Parra
Customers using Swiss internet providers (Salt and Sunrise) experience broken CSS issues accessing Helpjuice-hosted Knowledge Bases due to DNS resolution failures. The issue persists even after disabling domain redirects and directly accessing subdomains.
Observed Behavior
  • DNS resolution errors when attempting to load static content (static.helpjuice.com).
  • Redirection loops or timeout errors reported for subdomains.
  • Affected customers face intermittent or complete inability to load Knowledge Base content.
Expected Behavior
  • DNS resolution should complete without errors.
  • Redirection should not result in errors or blocked access for end users.
  • Users should have uninterrupted access to the Knowledge Base across all supported regions and providers.