Feature Requests

Articles should all be categorized - and it's so easy to miss that step. When publishing, it should throw an error message if there is no Category selected.

Be able to define collaborators or admins as having permissions to publish in certain groups/categories only. That way they can freely edit and publish in their selected category and not be able to do so anywhere else on the knowledgebase.

We are setting up our API user sync and have discovered that we are not able to bring over the data for "Job Title". It would be a huge improvement to allow organizations to bring over that field, as well as other additional fields into the user profile. As a next step, it would be amazing to be able to use that data to automate Groups.

We would like Swifty to ask follow up questions when a teammate doesn't use complete thought when asking questions.

It would be useful to have tools to manage the SEO of your knowledge base. For example: 1) Image indexing 2) Indexing of PDFs and documents 3) Sitemap management 4) llms.txt file management 5) Management of private and internal content/assets

For example, we would like to capture "Department", "Branch", "Language", "Company", etc. Once we have that data, I would love to be able to automate Groups based on that logic or tie to analytics. Thank you!

When using Swifty in the helpbar it would be very helpful if the documents Swifty referenced were linked below the answer, as it does on the Swifty chat bot.

Have an option to insert variables into an articles such as $phonenumber which can be managed from a central page. This will make it a lot easier to update multiple articles that contain the same variable without having to search for the specific articles. Another example this could be used for is product prices. For example you could say 'For use case X you could use $product1 at a cost of $product1price.' As cake on the icing, an additional option to view the articles that contain a specific variable would be great.

Like google, make it so if someone has a typo or something in the search it will offer other search suggestions.

The new automatic creation of versions when any change is made to a previously published article is now making it difficult to identify where/how information has been updated. Can we please make the "Compare with Current Revision" button on the Revision History screen available when a different article version is selected?