Feature Requests

We wanted to share an idea that could help improve collaboration and feedback across our knowledge base. It might be helpful to introduce a native comment section within articles, something that doesn’t rely on a third-party platform. This could allow readers to easily leave insights or clarifications where needed. As an added suggestion, perhaps this could be an optional feature controlled through a checkbox in the Content Managers access, giving editors/content creators the flexibility to enable or disable comments per article.

Currently comments are only visible within an article and can only be assigned to specific people. Would it be possible to have a list that gives an overview of all comments and the article in which they can be found? This would really push and make collaboration on articles more efficient.

Currently, the @ feature for linking articles only allows users to link to published articles. This creates a limitation when trying to build mutual links between two new articles. Use Case: Let’s say a user wants to link Article A to Article B, and also link Article B to Article A. Since neither article is published yet, it’s not possible to create these links in the first draft. Users are forced to: Publish both articles without links. Then create new versions of each article to add the links. Publish the updated versions. Suggested Improvement: Allow users to link to draft or under review articles using the @ feature. Alternatively, provide a way to select articles by title or ID regardless of their publication status. This would improve workflow efficiency and allow more flexibility when preparing new content.

I'd love a central location to manage the keywords in all my articles at once.

We need to be able to insert tabs within tabs, please. Other than not being able to have a 2nd level tab set, the lack of this ability currently means that inserting an article that includes tabs doesn't show correctly when published.

We can change the chatbot's icon but not the helpbar's. Add the option to change it.

The "Contact Us" option and contact form do not serve our use case and, therefore, cause a poor user experience when submitting feedback. We are happy to use the "Provide article feedback here" option, but the contact form is not necessary for how we've set up our various support softwares. If we do remove the option for the contact form, the "Contact Us" link will display a 404 error, which also leads to a poor user experience. For the time being, I did create a workaround, but ultimately having the option to toggle off "Contact Us" support would be ideal.

Add the ability to toggle on/off the AI summary function associated with Article Request prompts or show the user's original input alongside the AI-generated summary. It would be nice to be able to set Article Requests to display exactly what was typed by a user making the article request. If that cannot be accomplished, then the original text from the user with a summary underneath would be a great solution as well. Right now, submitted article requests are summarized by AI. According to support, this is not able to be reverted. Most of the time for our organization, having article requests summarized removes all of the details that were entered by the customer. We commonly see article requests where the summary says, "This user is requesting guidance on resolving a technical issue," without any of the details of what that technical issue was. This makes it almost impossible to tell what they were asking so that an article can be created/modified. These request summaries are too vague, especially for our company that specializes in technical services where we do need the exact details so that we can troubleshoot and present a solution.

The new automatic creation of versions when any change is made to a previously published article is now making it difficult to identify where/how information has been updated. Can we please make the "Compare with Current Revision" button on the Revision History screen available when a different article version is selected?