Feature Requests

Currently, I get an email notification every time an article is published by someone. But the notification always says "New Article Published..." whether or not it's actually a new article or just an update. It would really be helpful for these emails to differentiate between the two, since we have lots of minor updates, and I want to know when an actually new article gets published for the first time.

Currently, our KB instances "orphan" any articles within a category when we delete it. This pushes the articles to the Dashboard home view listing and we are forced to manually select and delete any articles that were pushed to that location. A check box to "Delete all articles within this category" when deleting a category would go a long way to help content organization.

Customers want to be able to paste external tables into the editor without losing the formatting.

I would like to see some keywords or search phrases that people input into Swifty AI in the analytics dashboard. It will help me better understand how people are framing their questions.

What's the best way to link (or sync) two or more existing articles together, so updating one will update all? Also, is there a super-easy way to see where they all are (in the directory tree)?

General Title of the document. Delete the author name. Table of Content. Delete de numbered list, if it is possible. Include links to the articles below. Title of each article included. Delete the author name and the published date. Justification and format of text and images. It must maintain the formatting set in the editor: The text is JUSTIFY in origin, but when you export it, it is Align left. The image is CENTERED in origin, but when you export it, it is Align left. The list is a BULLETED LIST in origin, but when you export it, it becames a Numbered one.

Is it possible to make the Related Articles section as a part of the Table of Contents so that when users look at the table of content, they see that there is the Related Articles section as the last point/heading of the article. It might happen that the user opens the article, starts reading/looking at the table of content and understands that it was not what they were looking for and they close it because they don't know/don't remember about the Related Articles section which may contain the needed/right article.

Adding the ability to correct answers when Swift response in the wrong way

Once a Question has been updated or rewritten it would be good to be able to reset the Page Views, Reads, Likes & Dislikes so that these statistics can remain accurate for the newer version of articles.