As an enterprise software company, I would like a way that allows me to test changes to my Knowledge Base settings (SSO/JWT Auth) safely in a non-Production environment.
Create a guest user account
Create a guest account with low privilege, available to users that don't have an account defined and need occasional access to knowledge base
Ability to export to PDF
It should be possible to export an article as a PDF. Ideally, I should have the option of exporting just the current article, or the current article and all it's children.
Widget (Contextual Help - Better Swifty)
A contextual widget that learns which knowledge base content people use on which pages, and is able to suggest content for people on diff. pages. We currently have Swifty but it is not as powerful (https://helpjuice.com/swifty)
URL Only Link
Being able to link people to URL protected categories. I would like to send people directly to the category which is set up as URL only (visibility)
Image Upload Search
I would like to be able to search through the directory of uploaded images so I wouldn't have to scroll through the multitude of images we put on the server.
Comments/Discussions on Articles
Have a discussion/comments section under articles to be able to comment on them
Make uploaded videos bigger
We uploaded several videos and for non users they cannot view them full screen. By fixing this users would be able to clearly see the videos we produce to help answer their questions.
Knowledge Management dashboard
Have a dashboard where we can see our status (authors, categories, subcategories, number of draft and published articles, author, titled questions, expiration date, last update, dates, versions, etc.) We already have one in Drive but its a large amount of manual labour