Feature Requests

Customers want to be able to paste external tables into the editor without losing the formatting.

We sometimes find it necessary to change the URL of an already established article. This can sometimes cause issues if someone has bookmarked the article or when we've included this URL as a link within a different article which then causes broken links. Would it be possible to add automatic redirects? Something similar to this: https://expert-help.nice.com/Manage/Content_Maintenance/Link_Management/Page_redirects

This feature might be helpful for KBs with whitelisted IP addresses and their users are on VPNs that cycle IPs or for users traveling and they have access to the backend/admin side of the KB. It might be better if the "Preview" button showed an actual preview and didn't take users to the actual site where there's a different set of permissions.

When viewing the To Review section, it would be great to add a filter to show only those articles that were sent for review to you. ( If I am a reviewer, I want to see only articles sent to me, not all articles of the knowledge base that are under review now).

Right now, when we export an Article as a PDF the table styling and table form appears as broken. It randomly splits.

Customers would like to use API v3 to upload images directly to the Files Manager.

It would be extremely helpful if we had the option to sort/filter the columns in a table. The usecase I'm thinking of is an article with a table that houses all known issues/bugs for all products offered in my organization and the ability to filter the table to find all bugs for one particular product. Thank you!

It would be great if all the articles created by certain template or if contain certain phrase in the name, could be put automatically in some folder. eg. meeting minutes folder for all meeting minutes created

Currently, all emails sent to customers include an Unsubscribe link, regardless of whether they are announcements or KB updates. Sometimes, customers want to unsubscribe only from announcements, but since we don’t currently provide that option, they end up unsubscribed from all KB and feedback updates.