Feature Requests

I appreciate the platform's capabilities, but I find myself wishing for a built-in quiz feature. It would enhance the user experience by allowing us to create interactive quizzes directly within the platform, without needing third-party tools.

We would like Swifty to ask follow up questions when a teammate doesn't use complete thought when asking questions.

When users save an article using the heart icon, all bookmarked articles go to the Favorites section, but the list appears in a random order. Based on user feedback, this makes Favorites less helpful than expected, because it is often faster to re-search the article than to scroll through Favorites. Suggested improvements: • display articles chronologically in the order they were saved, or • allow users to categorize or organize their saved articles (e.g., by topic, tag, or user-defined folders). This would make Favorites a true productivity tool, especially for agents who frequently revisit certain content.

If we create a new article, users will see a notification in the tab, which means there is something new and, they should take a look. Like on Facebook, when we have a new message, in a tab is shown how many new messages we have.

Just like the Google Chrome extension that you guys have, a matching Microsoft Edge add-on would be fantastic. Some companies don't allow Chrome as the default browser, so catering to those companies would be extremely helpful.

Currently, when an article is updated in HelpJuice, the PDF export continues to show an older version of the content instead of reflecting the most recent changes. This creates confusion for admins, especially when PDFs are downloaded and shared externally or used for offline reference. Users may unknowingly rely on outdated information, even though the article itself has already been updated in the knowledge base. Requested improvement: Ensure that PDF downloads always generate the latest published version of the article, so that the exported PDF content stays fully aligned with the current article content. Usability impact: Reduces manual rework Prevents the distribution of outdated or incorrect information Improves trust in PDF downloads as a reliable source

Include restricted sections when auto-translating information. Going back and manually translating is time-consuming and unnecessary when the auto-translate feature is available for an article.

Add context to search results and keyword highlighting to Swifty AI Search Search results context should show 2 lines of text that contain searched keyword (not the first two sentences of the article) Highlight a keyword in the article title Highlight a keyword in the article context Similar to how Google performs a search.

• The search window lacks a proper heading hierarchy. Various headings are implemented as <h6> elements, which complicates comprehension and navigation for screen reader users. Potential Improvement Considerations Could the heading "Results Found..." be implemented as an <h2> heading? Could the heading "AI has responded" be implemented as an <h2> heading? Could each individual search result be marked as an <h3> heading instead of <h6>? Could the heading "Ask AI" be converted to standard text (<p>), as it does not represent a section heading?

When a search query is sent to the AI, screen readers do not announce that processing has started. After the AI responds, users are not informed that a response is available. Potential Improvement Considerations: Add an off-screen live region (e.g., aria-live="polite") for screen reader notifications. Announce when the AI starts processing (e.g., “Swifty AI is composing a response”). Update the notification when the response is ready (e.g., “Swifty AI has responded”), optionally including the full response.