Glossary
complete
Emil Hajric
complete
This feature is now live!
It's super easy - we think we made it simpler than anywhere else to use it! :-)
Help Article: http://help.helpjuice.com/article-glossary-definition?from_search=45869264
Kris Meulemans
Emil Hajric: Great to see Emil, just one remark on using it, which tripped us up as our eager editors already started using it. Currently it doesn't look to be language dependent, so in my case, my Japanese team had defined a common term, meaning that all users then see the Japanese, also on the English and other versions. If this could be linked to the language, like the articles, we'll go right ahead and use it. (edit: I did now read the article and it does mention this limitation. That's a real pity and for anyone with multiple languages, makes it largely unusable. I hope that this is only phase 1 of the rollout of this feature, as our team is enthusiastic about it)
Enoch Wolsey
Hey Emil, you had said that you were planning on this for the 23rd, is there any way we could get an update on this? Thanks for all you do and this awesome knowledge base!
Emil Hajric
We're almost done with this. I think by next Tuesday it'll be live. We're still fine-tuning the design. Our competitors have this feature, I tried it on all the competing products and have to admit – it's clunky.
We're trying to build it as simple as possible. We're just making it simpler and simpler. I'd rather we spend an extra day fine-tuning, so no has to wonder how it works.
Please drop your thoughts as a reply.
p.s.: if you want to help, reply (or email me --> emil@helpjuice.com) w/ your subdomain, and I will put you in the beta program.
Emil Hajric
On a scale of 1-10, if we implemented this, how big of an impact would it have for your org?
Sarah Emmermann
Emil Hajric: 8
Joel Andrews
Emil Hajric: Hard to say at this point, as we haven't officially launched our KB yet, but we already have poorly implemented version of this available on our intranet and I think it gets used a lot. If this was accessible both as its own page and as a way to provide in-article definitions, that would be huge. Most people aren't going to take the time to read over a whole glossary in order to familiarize themselves with terminology - they'll refer to it on an as-needed basis when they don't understand something. So if the definitions were available from within articles, I think that would be much more useful. I would also want them to be able to access the whole list though, especially for new staff to be able to acquaint themselves with our company and lingo.
Sharon Ullom
Emil Hajric: 8
Mike Tulloch
Emil Hajric: 9. Right now we're doing this manually.
Erin Casto
Emil Hajric: 8 for our organization.
Sharon Ullom
This would be extremely helpful for us as well.
Joel Andrews
Oh my gosh, yes! A glossary feature would be SUPER helpful! I like the hover-over suggestion too. It would also be nice to be able to just identify/add a word to the glossary from the article editor page - similar to the way adding a hyperlink works - so you could just highlight a word, click the glossary button, and then add its meaning to the bank. I would also really want there to be a full glossary page that users could visit and review. We do something like this on our company intranet, but it's always out of date.
Mike Tulloch
Agreed. We are also using HJ for a glossary and while it's not bad, there's a lot of manual work involved in linking each occurence to the single article that lists the word. That's assuming that we remember to do that for every word, which we don't.
Emil Hajric
Mike Tulloch: WOW. Didnt know you guys manually link each word. I'll definitely make sure we push this to be super high.
Maybe in the next release ;)
Rebecca Robinette
yes! We currently use helpjuice for a glossary, but it's icky. we have one page per acronym/term. I'm considering changing it up a bit, but having something built in would be nice. You want to make it easy to find / searchable.
Emil Hajric
Rebecca Robinette: Would be a great idea if Helpjuice had a glossary index.
Anytime you mention a word that's been added to glossary, you just hover over the word, and it'd show the definition (which it'd take from the defined glossary)
Thoughts??
Rebecca Robinette
Emil Hajric: so if something was in the glosssary, it would be hoverable in the article and you could see what it means? If it was easy to do, that's cool. But we'd also want people to be able to go to a glossary itself and find a word they are looking for.
Emil Hajric
Rebecca Robinette: Sounds amazing. I'll mark this down. Maybe we get this out there for the next release. We have a few HUGE new features we're getting ready to release.
Joel Andrews
Emil Hajric: How soon should we be expecting to see these new features?
Cliff Hobbs
Maybe provide this through mouse over - user hovers over a term which then expands to show the definition, rather than the user having to know about and reference a separate page.