Denis Omerovic: Great!! really like this new feature and that you can customize the form. I have one request - When customizing the form, Can you add the ability to remove a button selection? Currently you you can only change the name of an button, not remove it.

Caleb Scharf: Which button you want to remove? We can hide it via CSS so it's not gonna be visible.

Emil Hajric: Hi Emil, I have seen this feature! It is nice, but ABSOLUTELY IT MUST be possible to change the question and localize them.

Denis Omerovic: I like the different options and for the user to opt in for notifications. But who would be notified when the suggestion is made? If it could go to the author, collaborators and admins I think this would be good. Once they received the suggestion they can review it and accept/reject as needed and notify the user of the decision made. The highlight text feedback is really nice.

Andres Valdez: Thanks for the feedback. So notification will receive author, collaborators and admins but this will be optional. If someone doesn't want to receive bunch of emails then he should have an option to unsubscribe. We are thinking to have a centralised page for all the feedbacks where you can see all the feedbacks, filter them by article, selected option... Then you can delete, resolve feedbacks... Once the feedback is resolved, the feedback creator will receive an email. What kind option you would like to change? We are thinking how to make this work for everybody.

Denis Omerovic: Having the feedbacks in one place is perfect and giving the user the option to opt out is fine as well. I think all the changes you proposed are all good. Thanks for the response.

Denis Omerovic: I think that thumbs up/down and feedback should be in the same action button. That way user isn't forced to think about having feedback, which makes them stall and brainfreeze.

A three opportunity button (icons of thumb up/down and the word feedback) feels easy enough to click once, that opens the dialogue with thumbs up/down as the first options with a window under it: Please tell us why...

Then under that, we have room for other options/reasons that provide more context. Incorrect information.. etc..

I'm not sure the 'select and complain' feature that works like comments is worth the price of maintenance and possible problems with the page. Our HJ pages already have tons of scripts and code that isn't being used 90% of the time. I'd rather sacrifice a feature or two for more reliable and lightweight website overall.

That said, being able to select what's wrong is awesome. I don't see the customer using it though, because they don't already know what's right or wrong. They just know if something is inconsistent. Our internal users have that knowledge, and they have ways to communicate if needed - in addition to the comments system that already exists. Of course there's other people's use-case which will be different from our.. so

Denis Omerovic: I think when someone thumbs down the articles that feedback pop up appears it shouldn’t be another line. I feel most people want to know the WHY someone thumbs down.

I also think that the pop up should say “provide feedback on a specific part of the article” and a banner says "click on the area where you want to make a change” and then the feedback of a specific part is shown. I don’t feel that people will know to highlight and hover over parts (we also have the glossary show over a hovered word).

I also think that the text field should be mandatory with a character minimum. When someone selects “other” I want to know what other is.

Denis Omerovic: I like the idea of a centralized place. Maybe under the Article Planner on the Dashboard I also think there should be a spot on the article's editor page that shows the feedback.