Widget (Contextual Help - Better Swifty)
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Emil Hajric
A contextual widget that learns which knowledge base content people use on which pages, and is able to suggest content for people on diff. pages.
We currently have Swifty but it is not as powerful (https://helpjuice.com/swifty)
pooja manchanda
Hi Emil Hajric Providing page level contextual help with Swifty is great and i would really iike to use it for my Private knowledge base. I believe this widget is only for Public knowledge bases right? Do you suggest any workaround?
Denis Omerovic
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Rodrigo Loredo
Add the article view to the widget. I.e. Instead of opening a new tab/window, show the article content in the same widget window.
Sarah Lewis
I would love to be able to implement Swifty into our software even though we currently use a Special Token URL for our knowledge center. Seems like a great feature for our clients, but don't want to compromise the security of our information.
Sharon Ullom
When hitting Enter or Return, it would be great if Swifty would load the "More Results" page rather than just sitting there.
Emil Hajric
Sharon Ullom: Agreed! Is your swifty implementation public ? Would love to see it :)
Sharon Ullom
Emil Hajric: Hello - it's not public, but I can send a gif.
Emil Hajric
Sharon Ullom: Please do! Emil@helpjuice.com - would love to help
omdesign
I like the Swifty. Your description shows two ways of using it:
Style 1- list of results for a category
Style 2- search bar with search results visible
I wish to use both ways, one each in two different widget instances.
Does Swifty allow us to put style 1 on the same page as style 2?
Emil Hajric
omdesign: Yes! It does. We'd like to build it out to be even more styleable
Sharon Ullom
Would love this feature - we are a software company and this would be extremely helpful.