Thanks for making this happen, I'm definitely liking this workflow.
Possibile Mockup for the automatic notification @ Emil
Hi Emil! I like the new feature. Many thanks for the development! I think this is really something unique i nthe KB software landscape...One extar request: atomatic email notification, when an article request ist answered as article! this would do the thing super great! paolo
@Paolo Ravalli: Agree 100% Great idea Paolo, I'll make sure we look into it
Feature is now live! You can read about it and watch a video on it in our Help docs:
How would the new article requests come in? Button in our Home page? Failed Search results? ... Basically I'm interested in Public Non-HJ users ability to submit article requests. Also we have out sourced our tech support box to a company who is solely responsible for responding with links to our help site.
@Christopher French: Yeah, so you could set it up that any new contact requests are added as article requests
Hey folks! We're thinking of making this feature. We're considering basically it as a card-view of your entire KB, or a custom 'article requests/cards' section that would be separate from your articles (but could be converted to an article...easily?)
Really would like to hear your thoughts
Great way to plan your KB out