"Request an Article" about a topic when no articles found.
complete
Emil Hajric
complete
Feature is now live! You can read about it and watch a video on it in our Help docs:
https://help.helpjuice.com/general-questions/article-requests
Emil Hajric
in progress
Almost done, people!
Emil Hajric
planned
Emil Hajric
For people who would use this, how would you imagine 'Request an article' to actually be initiated?
The user uses the 'public' (can be internal, but I mean the public view) kb, and then instead of contact form can fill out the request an article form? A request an article button? What would you imagine ?
Paolo Ravalli
Emil Hajric: Hi Emil,
I image this in this way:
- User klick on a button: “request article”
- This triggers a new form, were the user (“requester”) enters the question
- The question can be sent by the user to a “group” of experts (marketing, service, “all the other”, etc): he choose a “receiver” from a drop down menu, with the different “experts groups”.
- The group gets an Email notification and everyone in the group can answer the question
- As soon as the answer is published, a notification with link is sent to the “requester”
The collaborator gets an email request, with the link to the KB, as soon as he clicks the link, a new article is created automatically with the title. Only think he needs to do , is to write the answer and klick the button : “publish and notify"
Tracking: The admin gets an overview about the “pipeline”: “unanswered requests”, “answered requests” etc.
Addition: answering a request, as well as publishing a new article could be rewarded with “points” in Helpjuice. This could gamify the knowledge sharing. Or can help to reward the most engaged collaborators. I know this is different form the initial design of Helpjuice (as “FAQs” KB) but can open Helpjuice to new customers -> social collaboration, social learning ,etc.
María Fernanda Vázquez Guerrero
Paolo Ravalli: It would be amazing!